Protection of personal data – Privacy Policy

Our contact details

Name: Karas UK (c/o Josh Jones & Saša Krajnc)

Address: Ground Floor, Unit 66 Glenmore Business Park, PO19 7BJ

Contact E-mail: info@karas-uk.net

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Business contact details and identifiers (for example, business and delivery address)
• You may also provide us with data relating to your design requirements. Our use of this data is specified in our terms and conditions of sale

How we get the personal information and why we have it

In order to use some of the services on our website, we need to collect personal data. To meet the requirements of the EU legislation we need to inform you which data we collect. We are also obligated to inform you about the protection of the data. The personal information we process is provided to us directly by you for one of the following reasons:

• Placing and order for processing and payment purposes

We use the information that you have given us in order to fulfil your order and meet our obligations under law. Our intent of collecting, keeping, processing and using the personal data is first and foremost a quality execution of service/order under the conditions, given to the customer at the time of the order. We may process the data also for the purpose of statistic processing, customer segmentation, processing past shopping behaviour, sending offers, promotional materials and event invitations as well as resolving orders and reclamations by phone, by mail or online, and other communication. We may also use the gathered personal data for the purpose of direct marketing of services, products and other activities related to Karas UK.

Direct marketing means the use of an individual’s personal data for the purpose of offering goods, service, event invitations, employment options, … either by e-mail, phone or the post.

We may share this information with our production and delivery partners so that they may be able to assist us complete your order.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is Your consent. You are able to remove your consent at any time. You can do this by contacting info@karas-uk.net

How we store your personal information

Your information is securely stored.

We keep your information for the period by which your order or enquiry is completed or fulfilled, and for any contract or warranty term thereafter. We will then dispose your information by secure methods.

We undertake to permanently protect all personal data of the user in accordance with the relevant legislative requirements. We keep the following data of the online store members for an indefinite period of time: name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with the merchant. By purchasing or registering in the online store, the buyer allows the merchant to store, process and use personal data provided on the online form until revoked for the following purposes: for telephone, written and electronic notification of news and offers, event invitations, customer segmentation, surveys, statistical processing. Under no circumstances will the buyer ‘s data be passed on to unauthorized persons.

For online store guests, we will keep personal data only for the time until the order is completed, the following online store guest data: name and surname, e-mail address, contact phone, primary address and delivery addresses, country of residence, time and date of registration and archive merchant. After the order has been filled in, only the data related to the individual order are stored, which can only be accessed by knowing the account number and the order number.

The online store may also automatically collect some information about your computer’s hardware and software. This information includes: IP address, browser type, domain names, access times and addresses of websites you have visited in the merchant’s online store.

Newsletter subscription

All users have the option to subscribe to our newsletter, where we keep them posted on our current offers and new products. Subscription is completely voluntary and is not conditioned to demand or sending us a message through the contact form. Subscription confirmation is performed by the user confirming the return e-mail after subscribing. That way it is ensured that the account user is the actual subscriber. The user can unsubscribe from our mailing list at any time. Subscription is only possible through a web form or on demand.

Anonymity of users and personal data

For the purpose of analysis and determining the website’s operation, server log files are being recorded. These do not cover any personal data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@karas-uk.net if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@karas-uk.net

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk